We know that a lot of families are completely new to online schooling. If your child is transitioning to online education from bricks-and-mortar school for the first time, you are likely to have a few questions. As a school, it's important to us that both you and your child feel supported throughout your time with us, and to make that transition as smooth as possible.
We are delighted to have a team of customer service professionals we call 'Success Coordinators' on hand to ensure the success of yours and your child's experience with our school. Learn more about our Success Coordinators below.
Why do I need a Success Coordinator?
Having an assigned Success Coordinator allows for a more personalised school experience, making sure you and your child are supported no matter where you live in the world. They also allow us to build those all-important home-school partnerships to ensure the success of your child's education with us.
How do I contact my Success Coordinator?
Our Success Coordinator team are available every day of the school week to make sure no question goes unanswered. We will give you your assigned Success Coordinator's contact details once you enrol. You will be able to contact them via email or telephone throughout the academic year.
Aside from helping with questions day to day, our Success Coordinator team also carry out check-in calls to:
- Provide updates on your child's progress and celebrate their successes
- Collect feedback on your experience with the school
- Offer any additional support you might need
“good results, a genuine sense of community, pastoral support that extends to the whole family and a real willingness to listen”
- The Good Schools Guide
Everything you need right at your finger tips
Through the parent app, you can do the majority of your school admin and find the information you need for questions you may have.
Families are encouraged to check the Parent App at least on a weekly basis to stay informed about their child’s progress. The Parent App facilitates excellent communication, provides extensive information and gives you constant peace of mind.
When you enrol your child, you receive an email invitation to join the Parent App. There are also step by step video tutorials on how to use the app in your Success Pack. Please contact your Success Coordinator if you have any questions.
Please follow the link below to see a short demo clip for an overview of how the app works.